Customer Service Apprentice (Salary £19,000)
Clarity Travel · Manchester
Retail and salesIntermediate Level 2On-siteEmployee wellbeingLarge organisationBenefitsValue focused
Main Responsibilities:
Responding to customer inquiries and complaints and resolving any issues in a timely and professional manner
Accurate recording of complaintsAll complaints logged and acknowledged within 24 hours
Accurate recording of all complaints and survey results
Provide feedback where necessary to Head of Customer Experience
Identify trends
Resolve client complaints within SLA
Collaborating with other departments to ensure customer satisfaction
Handling customer complaints and escalating issues as necessary
Maintaining customer records by updating account information
Company Benefits:
- Incentive trips & prizes
- High Street discounts
- Long service awards
- Free flu jabs
- Health and Wellbeing perks
- Company funded social events
- Funded courses
- Excellent progression opportunities
- Discounted staff travel
- Pension Scheme
Skills required
- Computer literate with experience of using email and web-based programs
- Excellent customer service skills with the ability to deal with both call and emails
- Excellent communication skills and the confidence to deal with clients over the phone daily
- Confident in an office environment, with excellent customer service skills
- Enthusiastic, with a proactive approach
- Has a “can do” attitude
- Evidence of working with the general public is advantageous
Qualifications required
A minimum of 5 x GCSEs which must include English and maths at grade 4/C or above
Training you'll get
Customer Service Practitioner Level 2 apprenticeship Standard
Future prospects
- Customer Service Advisor
- Customer Experience Manager
- Various other opportunities in other roles / departments (squiggly career path)
The essentials
Hours, commitment and the dates that matter.
Hours
37.5 hours per week
Duration
15 months (Fixed Term)
Roles available
1
Posted
20 Jul 2026
Starts
Sep 2026
Apply by
07 Aug 2026
Training provider
Damar Training
Delivers the training for this role and manages your application.
Where you'd be based
M1 6EU
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