Travel Consultant Apprentice
Heritage Collection Travel · York
From awe inspiring safaris to adventure voyages you will receive on the job training on how to bring these experiences to life and make sure every aspect of the trip goes smoothly and to the highest standard. There will be lots of opportunity to develop your creative side with marketing a key aspect of the role.
Main Responsibilities:
- Greet customers face to face in our city centre store
- Shadow the managing director, helping arrange the diary and book in appointments
- Assist with the presentation and administration of customer bookings
- Upsell trips and holidays, arranging restaurant reservations or that unique day trip a customer has always dreamt of
- Answer any inbound calls and reply to incoming emails
- Collect data of all parties on a booking in a professional manner
- Load bookings onto an internal CRM system
- Manage flight and hotel bookings
- Liaise with our key suppliers on new enquires, current bookings and potential marketing collaborations. Both in store, at industry events and over the phone
- Support with advertising on the social media page and website, you will be encouraged and supported to use your creativity
- Window display and point of sale presentation
Company Benefits:
- The opportunity to see some of the amazing destinations they offer!
- The organisation are regularly offered all expenses paid “educational” trips.
- The successful candidate will have the opportunity to attend a minimum of one per year on completion of their apprenticeship.
- Opportunity to attend specialist and luxury travel events and conferences.
- Discounted holidays for friends and family.
Skills required
- Have an excellent understanding and deliverance of customer service
- Good telephone manner
- Ability to multi task and work under pressure
- Excellent time keeping and organisation skills
- Self motivated and can act with initiative
Qualifications required
Training you'll get
Future prospects
The progression and future prospects are endless. Heritage Collections Travel plan to have a network of luxury travel stores which will need managers, marketing departments, product departments and more!
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
