Sales and Service Coordinator Apprentice

AEP · Office

AdministrationIntermediate Level 2On-site
Duties:
• Booking & Planning Engineers Work in Accordance with Service Schedules & Projects
• Processing Engineer Job Sheets & Waste Transfer Notes
• Processing Customers Enquiries / Orders
• Service Quotes
• Processing Completed Service Job Sheets
• Scanning / Filing & Completion of Documents Remedial Quotes
• Process Orders as required
• Small Plant Quotes
• Support Sales Team
• Pneumatic Sales
• Infinity Sales
• Actively promote the company’s portfolio to existing customers
• Effectively manage quote log and follow up as needed


Detailed:
• Action incoming calls or emails which include passing/transferring, customer enquiries, parts
ordering, service visit, breakdowns, new plant enquiries.
• Consult with Service Manager and plan work accordingly.
• Booking in with customer, overcoming objections where necessary, selling service
• Create job sheets / waste transfer notes & sales orders.
• Record in the diary & / or outlook calendar.
• Check parts are in stock and where necessary order parts or liaise with purchasing
• Processing the returned job sheets and converting the sales order to a delivery note.
• Close service calls and ensure the next service date is correct on the equipment card.
• Scanning / filing of job sheets and waste transfer notes.
• Daily look at the customer ‘Credit Hold’ report and identify possible service calls this will
affect.
• Processing supplier warranty claims.
• Sourcing parts for service visits by obtaining a quote from supplier; then quoting the
customer.
• Monitoring arrival of parts and scheduling work accordingly.


Additional Responsibilities:
• Office administration and stationary supplies.
• Assisting stores with picking of job sheets if assistance is required.
• Advising ‘Purchasing’ of any items ordered for specific jobs and dates required etc.


Personnel Responsibilities:
Directly responsible to the service manager. There may be occasions where responsibility will need to be assumed for other personnel dependent on circumstances and the needs of the business. You may also be required to undertake any other duties as may reasonably be required from time to time.
You are required to adhere to the company standard terms and conditions of employment and to be aware of your duties as an employee of the company regarding the quality management system, general standards, health and safety and confidentiality.

The essentials

Hours, commitment and the dates that matter.

Hours 37.5 hours per week
Duration 18 months (Fixed Term)
Roles available 1
Posted 12 Jun 2026
Interviews 24 Aug 2026
Starts Sep 2026
Apply by 10 Aug 2026

Training provider

Exeter College

Delivers the training for this role and manages your application.

More from Exeter College

See all opportunities

Machining Technician Apprenticeship

West End Precision
Bideford · On-site Competitive Employment Closes 17 Aug 2026

Would you like an apprenticeship working for a highly successful, forward thinking Manufacturing company? If you are an enthusiastic and driven individual with an outstanding work ethic, please APPLY TODAY!

Exeter College

Senior Professional Chef (Apprentice)

Courtyard by Marriott
On-Site · On-site £9/hr Advanced Level 3 Closes 30 Aug 2026

As a Level 3 Senior Professional Chef Apprentice, you will support daily kitchen operations while learning essential culinary skills under the guidance of Chef Matt Mason. You’ll help prepare dishes, maintain high food‑safety standards, and develop strong foundations in both classical and modern cooking as you grow into a confident junior chef

Exeter College

Apprentice Administrator

Next Steps Eductation
Bideford · On-site Competitive Advanced Level 3 Closes 19 Aug 2026

Next Steps Education is a specialist alternative provision supporting children and young people with a wide range of additional needs, including SEND, anxiety-based school avoidance, social, emotional and mental health needs, and those requiring personalised educational support. We are looking for a motivated and organised Level 3 Business Administration Apprentice to join our growing team. This is an excellent opportunity for someone looking to develop a career in business administration, finance, and office management within a rewarding education setting. Working alongside experienced colleagues, you will gain practical experience across administration, finance, customer service, compliance, and office operations while studying towards your Level 3 Business Administration qualification.

Exeter College

Jobs you might be interested in

See all opportunities
GetMyFirstJob app

Apply on the move

Save this role, apply from your phone, and get told the moment something similar is posted.

  • Save roles and apply from your phone
  • Get notified the moment a matching role is posted
  • Your Career DNA and profile, wherever you are
Scan to download
An unexpected error has occurred. Reload 🗙