Travel Consultant Apprentice (Salary £19,000)
Clarity Travel · Derby
Travel and tourismAdvanced Level 3On-siteEmployee wellbeingLarge organisationBenefitsValue focused
Main Responsibilities:
- Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals.
- Convert general enquiries into actual bookings utilising all the tools and technology available.
- Take ownership of complex customer enquiries received in writing or over the telephone
- Ensure the highest level of customer service is always offered to internal and external customers
- Deal with queries from a wide range of customers.
- Responsible for delivering the most cost-effective solutions to remain competitive.
- Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
- Accurately process data and issue invoices to ensure compliance with ISO standards.
- Support any commercial agreements which are in place.
- Log and deal with customer complaints and reduce future issues, escalating where necessary.
- Help and support the business in minimising or eradicating the harm our business operations inevitably inflicts on the environment.
Company Benefits:
- Incentive trips & prizes
- High Street discounts
- Long service awards
- Free flu jabs
- Health and Wellbeing perks
- Company funded social events
- Funded courses
- Excellent progression opportunities
- Discounted staff travel
- Pension Scheme
Skills required
- Passion for travel, and the desire to start their career in Business Travel
- Commitment to the training program, with a willingness to develop and learn new skills
- Dedication and commitment to completing home study as and when required
- Computer literate with experience of using email and web-based programs
- Excellent customer service skills with the ability to deal with both call and emails
- Excellent communication skills and the confidence to deal with clients over the phone daily
- Confident in an office environment, with excellent customer service skills
- Enthusiastic, with a proactive approach
- Has a “can do” attitude
- Evidence of working with the general public is advantageous
Qualifications required
A minimum of 5 x GCSEs which must include English and maths at grade 4/C or above
Training you'll get
Travel Consultant Level 3 apprenticeship Standard
Future prospects
- Junior Business Travel Consultant
- Business Travel Consultant
- Senior Business Travel Consultant
- Team Manager and beyond
The essentials
Hours, commitment and the dates that matter.
Hours
37.5 hours per week
Duration
15 months (Fixed Term)
Roles available
1
Posted
07 Jul 2026
Starts
Sep 2026
Apply by
07 Aug 2026
Training provider
Damar Training
Delivers the training for this role and manages your application.
Where you'd be based
DE21 4XA
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