IT Apprentice
Timewade Ltd · Exeter
TechnologyAdvanced Level 3On-siteCommunityProgression
As an IT Apprentice, your primary role will be to fix IT problems via the telephone, email and remote access software.
Key responsibilities
- Respond to and resolve IT issues via telephone, email and remote access software
- Resolve support calls in the first instance, or liaise with suppliers or colleagues
- Provide regular communications of ticket progress with users
- Ensure the service desk ticketing system is always up to date and accurate with notes of all communications
You will have
- Good problem-solving abilities
- Excellent telephone manner and customer service skills
- The ability to work within set guidelines
This role will primarily be based at our Head Office in Exeter. Working hours are rotated from 07:30 to 16:30, to 8:30 to 17:30, to 09:00 to 18:00, Monday – Friday.
Perks & benefits
Paid Training
Skills required
- Good problem-solving abilities
- Excellent telephone manner and customer service skills
- The ability to work within set guidelines
Qualifications required
Maths and English 4/C and above ideally
Training you'll get
You will complete the Level 3 IT technician apprenticeship with Exeter College
The essentials
Hours, commitment and the dates that matter.
Roles available
1
Posted
03 Jul 2026
Starts
Sep 2026
Apply by
10 Aug 2026
Training provider
Exeter College
Delivers the training for this role and manages your application.
Where you'd be based
EX5 1FY
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