Apprentice IT Technician - Newton Abbot College
Ivy Education Trust · Newton Abbot
EducationAdvanced Level 3On-siteEmployee wellbeingLarge organisation
Role description
The post holder will contribute towards the School’s IT Service, by providing:
· Timely end user support for technical issues relating to hardware or software across several different platforms.
· Input into the development of any new ways of working or systems to help improve student learning and improve staff workload.
· Deploy new and maintain existing hardware and software.
Main duties:
· Act as a contact point for IT support requests from staff and students
· Setup and provide maintenance for software and hardware.
· Investigate, troubleshoot and resolve, or escalate where appropriate, issues affecting on-premises and cloud-based technologies.
· Assist with the management of access for students and staff to IT resources and services.
· Provide support and guidance to staff.
· Assist the IT Team to ensure local and cloud-based systems are up to date, secure and efficient across the school.
Other duties
· All staff must commit to Equal Opportunities and Anti-Discriminatory Practice.
· The Trust operates a Smoke-Free Policy, and the post-holder is prohibited from smoking in any of the Trust buildings, enclosed spaces within the curtilage of buildings, and Trust vehicles.
· To support the achievement of the Trust/school/college’s objectives by working proactively with colleagues on projects or activities outside direct area of responsibility as required
· To conduct oneself in a manner befitting a member of staff at all times, ensuring behaviours that display positivity to others.
· To make maximum use of opportunities to generate a culture of celebration and praise amongst the staff and students at the school/college.
· To follow the school/college’s/Trust’s ICT policy for safe use of ICT
· To be aware of and assume the appropriate level of responsibility for safeguarding and promoting the welfare of children and to report any concerns in accordance with the college’s safeguarding policies. We expect all staff to share this commitment and to undergo appropriate checks, including an enhanced DBS.
· To place the safeguarding of all children in the school/college as the highest priority
· To comply with legislation, policies and procedures relating to confidentiality and data protection, reporting any concerns to the appropriate person
· To work in compliance with the codes of conduct, regulations and policies of the school/college and its commitment to equal opportunities
· To comply with the Trust’s Health & Safety policy and statutory requirements as detailed in the Health & Safety at Work manual.
· To undertake training and personal development as and when identified by Line Manager.
· To undertake any other duties as deemed appropriate by the Head of IT and Digital.
Perks & benefits
Paid Training
Skills required
- A methodical approach to problem solving
- Good communication skills, both verbal and written
- Strong customer service approach and willingness to help others
- Able to display an awareness, understanding and commitment to the protection and safeguarding of children
- Ability to build and maintain good working
- relationships at all levels.
- Highly motivated with a strong work ethic.
- Ability to work independently when required.
Knowledge and Experience:
- Demonstrable interest in information technology and digital systems.
- Basic understanding of computer hardware, software and operating systems.
- Experience using Microsoft Office / Microsoft 365 applications.
- Able to demonstrate an interest in technology through
- study, hobbies, projects or personal use.
- Experience with Windows devices, Chromebooks or Apple devices.
- Basic understanding of Mobile Device Management solutions eg Intune, Apple School Manager
- Basic understanding of computer networks and internet technologies.
- Awareness of cybersecurity and safe use of technology
Qualifications required
Maths and English at grade 4 or above or equivalent.
The essentials
Hours, commitment and the dates that matter.
Hours
37 hours per week
Roles available
1
Posted
16 Jul 2026
Interviews
10 Aug 2026
Starts
Sep 2026
Apply by
29 Jul 2026
Training provider
Exeter College
Delivers the training for this role and manages your application.
Where you'd be based
TQ12 2NF
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