Service Advisor Apprenticeship - Suzuki- Boston
S Cropley and Co Ltd Drayton Motors · Lincoln
This is an apprenticeship role.
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.
They will handle administrative and customer relations aspects of service department operations.
Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
- Assisting customers with service, repair and maintenance enquiries.
- Supporting the Service Advisors with booking vehicles into the workshop.
- Updating customers on the progress of their vehicles.
- Learning dealership systems and maintaining accurate customer records.
- Assisting with service administration, job cards and invoicing.
- Supporting the Parts and Service departments where required.
- Ensuring customers receive outstanding service throughout their journey.
- Developing knowledge of Suzuki products, services and manufacturer standards.
- Interpreting customer concerns and comments and liaising with technicians.
Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.
The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15 month period.
Skills required
No specific skills are required, however an interest in customer service and the automotive industry would be beneficial.
Qualifications required
GCSEs grades 9-4/A*-C or Functional Skills Level 2 in maths and English or equivalent.
If you do not have the required grades your application will not be considered.
Training you'll get
Level 3 Customer Service Specialist Standard - 15-18 months
Future prospects
Permanent role upon successful & satisfactory completion of the apprenticeship.
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
