Customer Service Apprentice

Become an Apprentice in our store and you’ll have everything you need to truly realise your potential – from experience in a part-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.

At Specsavers, we’re always looking to the future - which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail. This Apprenticeship opportunity will give you the chance to spend 12 months building the skills and confidence that come with training in a paid part-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

Another way of learning:

Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged Customer Service assistant.

Why choose an Apprenticeship?

• Gain valuable work experience in a part-time role
• Receive comprehensive and structured training, supported by a qualified assessor
• Deliver high-quality service in an innovative retail environment
• Become part of a team working towards a common goal
• Be entitled to paid holidays

And that’s just the start. With a highly respected and award-winning business behind you – one that invests in its people – there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come...

We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It’s important that you are a great listener and communicator – as that’s what excellent service is all about. You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.

This is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.

What does the role involve?

• Giving customers top-notch advice
• Giving customers a warm welcome
• Dealing with orders
• Dealing with payments
• Delivering high quality products and service.
• Pre-screening, collections and dispensing.

To become an apprentice, you must:

• be 16 or over
• not already be in full-time education

As an apprentice you’ll:

complete a level 2 Customer Service framework

have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace

learn and train for a specific job

get paid and receive holiday leave

get hands-on experience in a real job

study for 6 hours of your working hours

complete assessments during and at the end of your apprenticeship

be on a career path with lots of future potential

be entitled to a TOTUM membership, find out more here About TOTUM | TOTUM UK

For more information about Inspiro Learning’s apprenticeship delivery and what it entails please click here to to watch a short video

https://vimeo.com/manage/videos/838594672/bd398d8caa

What is an apprenticeship?

An apprenticeship is a real job where you learn, gain experience and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.