Customer Service Apprentice

Premier Education is the UK’s largest school sport franchisor. We started in Norfolk in 1999 and we’re still based here. Through our franchise network we run PE, after-school clubs, holiday camps and wraparound care in more than 1,500 primary schools, supporting around 240,000 children a year.

Monday to Thursday (to be confirmed against the team rota), 8.30am to 5.00pm with a one-hour unpaid lunch break. Hybrid: at least half your working time in our Shropham office, the rest from home. 30 hours a week1 year 3 monthsCommunication skills, IT skills, Attention to detail, Customer care skills, Team working, Patience, Telephone manner, Willingness to learn, You’ll need your own transport to get to our office in Shropham, Norfolk, and a quiet space at home with reliable internet., You’ll need to be able to work Monday to Thursday and take your holidays outside September and January., Any offer is subject to references and an enhanced DBS check.

Requirements

Desirable qualifications

GCSE in:

• English (grade Grade 4 (C) or above)
• Maths (grade Grade 4 (C) or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Team working
• Patience
• Telephone manner
• Willingness to learn

Other requirements

Other things to consider:

• You’ll need your own transport to get to our office in Shropham, Norfolk, and a quiet space at home with reliable internet.
• You’ll need to be able to work Monday to Thursday and take your holidays outside September and January.
• Any offer is subject to references and an enhanced DBS check.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This is a permanent role, so you’ll have a job when you finish your apprenticeship, with a pay rise. You can then grow into a more senior customer role. Your own personal development plan, including a weekly learning hour, will help you get there.

We believe in growing our own people. Will Baker, who you’ll report to, started at Premier Education as an apprentice ten years ago. Today he leads our marketing, lead generation and Customer Solutions teams.