Business Admin/Optical Assistant Apprentice
Woodford eye clinic · Woodford Green
AdministrationAdvanced Level 3On-siteProgression
About Us
At our practice, we are dedicated to providing exceptional eye care and high-quality eye wear to our community. We pride ourselves on creating a welcoming, professional, and efficient environment for our patients. We are looking for a versatile individual to join our team as an Optical Assistant & Business Administrator to bridge the gap between patient care and smooth daily business operations.
Key Responsibilities
1. Front Desk & Business Administration
Greet patients warmly upon arrival, manage the check-in/check-out process, and handle incoming phone calls and emails.
Schedule and confirm appointments utilising our patient management software.
Accurately maintain and update electronic patient medical records.
Process payments, manage daily cash reconciliations, and handle basic bookkeeping tasks.
Verify insurance coverage, submit claims accurately, and follow up on billing inquiries.
2. Optical Support & Patient Care
Guide patients through the process of selecting frames and lens options based on their lifestyle and prescription.
Pre-screen patients using standard optical equipment prior to their exam.
Assist with minor frame adjustments, fittings, and repairs.
Educate patients on contact lens insertion, removal, and general care.
3. Practice Operations & Inventory
Maintain the presentation and cleanliness of the retail floor and reception area.
Monitor inventory levels for frames, contact lenses, and general office supplies; place orders with suppliers as needed.
Liaise with optical labs to track the status of patient orders and notify patients when ready for collection.
Perks & benefits
Professional Development
Skills required
Requirements & Skills
- Strong organizational skills and the ability to multitask in a retail/medical environment.
- Excellent communication and customer service skills.
- Proficiency with computer systems, electronic medical records (EMR), and basic office software.
- Prior experience in retail, medical administration, or optics is preferred but not always required (on-the-job training is often provided).
- Tech Skills: Proficiency with computers, office software (MS Office/G Suite), and billing systems. Experience with Electronic Medical Records (EMR) or optical software is highly desirable.
Qualifications required
Requirements & Qualifications
- Experience: 1–2 years of experience in medical reception, business administration, retail sales, or customer service. (Prior optical experience is a major plus, but we are willing to train the right candidate!)
- Education: High school diploma or equivalent required.
Training you'll get
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience
Future prospects
Upon completion we can offer permanent or management position if theycan take on responsibility and manage their role and tasks during theapprenticeship period.
The essentials
Hours, commitment and the dates that matter.
Hours
37.5 hours per week
Duration
18 months (Ongoing)
Roles available
1
Posted
02 Jul 2026
Interviews
06 Jul 2026
Starts
Aug 2026
Apply by
31 Jul 2026
Training provider
BPP
Delivers the training for this role and manages your application.
Where you'd be based
IG8 0XE
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