Apprentice ICT Support Technician - I-HSQE Group Ltd
I-HSQE Group Ltd · Meriden
We are offering a fantastic opportunity to kickstart your career as an Apprentice ICT Support Technician whilst completing a L3 ICT Apprenticeship Standard.
Annual salary of £18k to £21k with 20 days AL
This is a varied role where no two days are the same. You will gain exposure to software development, customer support, business intelligence, artificial intelligence technologies, and business IT systems.
Duties Include:
Software Support
• Support and maintain company-developed software applications.
• Provide first-line support to customers using company software products.
• Investigate, diagnose, and resolve software faults and user issues.
• Escalate complex technical issues where required.
• Assist with software testing, validation, and deployment of new features.
• Document support requests, resolutions, and software updates.
WordPress & AI Development Support
• Assist with the administration and maintenance of WordPress websites.
• Support ongoing AI software development projects.
• Test new AI tools, workflows, and software enhancements.
• Assist with software improvement projects and user experience enhancements.
• Support implementation of new technologies across the business.
Reporting & Business Intelligence
• Generate weekly KPI reports for management.
• Produce accurate business performance reports using company systems.
• Analyse operational and software data to support decision-making.
• Assist with the development of reporting dashboards and automated reporting solutions.
Internal IT Support
• Act as a first point of contact for internal software and IT support.
• Assist employees with hardware, software, printers, mobile devices, and user account issues.
• Configure laptops, desktops, tablets, and mobile devices.
• Support onboarding of new employees and user account setup.
• Assist with software installations, updates, and system maintenance.
Customer Installations & Support
• Assist with customer software installations and system configuration.
• Deliver remote and on-site support to customers.
• Travel to customer locations when required.
• Build strong customer relationships through professional service and support.
Skills required
•
Good IT and computer skills.
•
Excellent problem-solving and troubleshooting ability.
•
Strong communication and customer service skills.
•
Good organisational skills and attention to detail.
Qualifications required
Training you'll get
Future prospects
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
