Junior Business Analyst Apprentice
Paystream Accounting Services Limited · Cheshire
Weekly hours worked: Monday to Friday, 9 - 5.30, 37.5 hours - Hybrid working - 3 days in office
About company
Paystream are one of the UK's largest Umbrella and Accountancy service provider. This opportunity is in their software development arm Tifo. Tifo builds and sells software into recruitment agencies throughout the UK, our biggest product 'Tifo Comply' streamlines candidate onboarding integrating with service providers such as the DBS and Trust ID enabling a single candidate journey to satisfy all compliance requirements.
Duties and responsibilities
Business Analysis:
• Support senior team members in gathering and documenting client requirements, business needs and process information
• Help translate business requirements into clear user stories, notes, process documents and functional specifications
• Assist in maintaining product backlogs and ensuring information is recorded clearly for development teams
• Take part in client and internal meetings, capturing actions, requirements and follow-up points
• Support the review of business processes and workflows to identify opportunities for improvement
• Help communicate project updates and actions to internal stakeholders and clients where appropriate
Implementations Support
• Support the onboarding of new clients by helping with implementation planning, set-up activities and progress tracking
• Work with internal teams to help gather information needed to configure the system for client requirements
• Help troubleshoot straightforward implementation issues and escalate more complex matters to the appropriate teams
• Support client training and knowledge-transfer sessions during implementation and go-live activities
• Help with administrative or configuration-related tasks such as branding changes, email template updates and implementation documentation
• Contribute to knowledge base updates and internal documentation to improve support efficiency and consistency
QA and Support Desk
• Support testing activities for new features, enhancements and product releases to help maintain product quality
• Assist in reviewing requirements and specifications to understand expected system behaviour
• Support investigation of reported issues by reproducing bugs and gathering clear evidence for the development team
• When required assist the Support desk picking up and resolving customer queries and issues
Culture and other
Demonstrate the company values through a positive, professional and collaborative approach to work
Take pride in producing accurate, high-quality work and delivering a good experience for clients and colleagues
Show a willingness to learn, improve and contribute ideas to make processes more efficient and effective.
Work collaboratively with product, development, QA, implementation, support, sales and other internal teams
Contribute to continuous improvement across delivery, implementation, QA and support processes
Additional Information:
• Access to our wellbeing platform PayStream Thrive, featuring retail discounts and more
• 24 days annual leave increasing with tenure.
• Your birthday off work every year.
• Discounted memberships at over 3,500 gyms across that UK.
• Enhanced maternity and paternity pay.
• Access to exclusive online financial planning videos.
• The option of a personal pension with salary sacrifice.
• Free mortgage advice from an independent partner.
Skills required
Strong written and verbal communication skills
Good organisation and attention to detail
Willingness to learn new systems, processes and tools
Analytical and methodical approach to tasks
Ability to manage priorities and work across different types of activity
Good documentation and note-taking skills
Qualifications required
5 GCSEs as a minimum including Maths and English
Training you'll get
Firebrand’s sector-leading Level 4 Business Analyst (L4BA) Apprenticeship Programme develops apprentices to work across the full lifecycle of the business analyst in either a Waterfall, Agile or Hybrid environment.
Apprentices will develop skills to allow investigation into business situations, modelling of business processes/ data flows, gathering of requirements, definition gap analyses, consideration/mitigation of risk and the capability to develop impact assessments for change.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Business Analyst apprenticeship:
BCS Foundation Certificate in Business Analysis
BCS Practitioner Certificate in Requirements Engineering
BCS Practitioner Certificate in Modelling Business Processes
BCS Practitioner Certificate in Business Analysis Practice
BCS Level 3 Award in IT Service Management & Business Processes
Key areas covered are:
Role of the BA
Investigation and Elicitation Techniques
Process and Data Modelling
Stakeholder Analysis & Management
IT SLA’s and SOP’s
Agile Business Analysis
Future prospects
Potential for a permanent role on completion of apprenticeship.
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
