IT Support Apprentice / Field Technician
ITSSIE Limited · Essex
Weekly Working Hours: Monday to Friday 9am to 5pm (35hours Per Week) 1 Hour Lunch
About the Company:
ITSSIE Ltd is a company based in Harlow,specialising in IT Support for small to medium sized businesses in and around the Essex area.
ITSSIE Ltd is able to provide tailored solutions for all aspects of IT including installations, taking pride in a personalised solution to fit the customer’s needs, and using their knowledge and experience to give advice on what is required and ensuring projects are completed to a high standard.
Duties and key responsibilities:
· Be a friendly face of IT while users are experiencing problems.
· Taking requests from users via in email, ticketing system,telephone and in person.
· Logging full details of time and work undertaken to ticketing system.
· Completing initial troubleshooting in a timely manner.
· Monitor the Support ticket system for incidents requiring escalation or urgent attention.
· Build and maintain desktop/laptop PCs/Macs and Windows Servers.
· Follow and apply IT policies and procedures applicable to teach client.
· Help and advice with Ad-Hoc IT requirements from clients.
· Diagnose and resolve hardware and software faults.
· System health checks.
· Software and App support.
· Travel to visit other business to help with IT Support.
· Travel to other business to collect equipment from customer sites.
· Install Hardware on clients sites.
· Install infrastructure wiring on clients sites.
· Undertake other such duties as may be reasonably required,including the possibility of out of hours working when required for projects.
Skills required
· Windows 10/11 - TroubleshootingSkills, setup and configuration
· Microsoft Office –Troubleshooting, excellent Outlook, Excel and Word skills
· Full UK Driver’s license required
Qualifications required
Training you'll get
Firebrand’s sector-leading Level 3 Information CommunicationTechnician (L3ICT) Apprenticeship Programme trains apprentices to deliverefficient operation and control of the IT and Telecommunications infrastructureand to deliver and support the information systems needs of an organisation.Options include pathways for Support Technician, Network Technician and DigitalCommunications Technician.
Firebrands course is delivered eitherOnline (online live instructor led), or face to face in the classroomenvironment (your choice). Our Subject Matter Experts (SMEs), LearningMentors (LMs) and world-leading trainers prepare apprentices to work acrossmultiple sectors.
Completion of this apprenticeshipwill provide learners with the following world class vendor certifications inaddition to the Information Communication Technician apprenticeship:#
· Microsoft Certified Azure Fundamentals(AZ-900)
· CompTIA IT Fundamentals+
· Certiport IT Specialist Networking
· Microsoft Certified Azure AdministratorAssociate (AZ-104)
Key areas covered are:
SupportTechnician
- Maintenance or repair of systems faults
- Support for the roll-out of installation andcommission of new systems or upgrades
NetworkTechnician
- Installation and commission of networks
- Maintenance or repair of network equipment
- Installation, configuration or maintenancetask on either ICT related hardware or software
DigitalCommunications Technician
- Installation and commission of telecomsnetworks
- Maintenance or repair of telecoms networkequipment
- Installation, configuration or maintenancetask on either ICT related hardware or software
Future prospects
Full time position may be available for candidateat the end of the apprentice.
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
