IT Support Engineer Apprentice
EAC Network Solutions · Stokenchurch
- Provide first-line technical support via phone, email, and remote support tools.
- Log, update, and manage support tickets within the service desk system.
- Assist with device builds, deployments, user onboarding, and hardware installations.
- Support Microsoft 365, Windows, networking, and cloud-based technologies.
- Work with senior engineers to diagnose and resolve technical issues.
- Create and maintain technical documentation and customer records.
- Deliver excellent customer service and communicate technical information in a clear, professional manner.
Perks & benefits
Skills required
- A willingness to learn and develop technical skills.
- A passion for technology and problem-solving.
- Strong communication and customer service skills.
- Ability to work effectively both independently and as part of a team.
- A positive attitude and desire to build a career in IT.
Qualifications required
- GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
Training you'll get
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Digital Marketing and AI Executive and Certified Digital Marketing Professional by
DMI, with training in how to:
- Master the art of crafting compelling content tailored for diverse audiences and a variety of marketing channels, ensuring sensitivity and effectiveness in communication.
- Analyse and integrate information from the multi-channel marketing landscape to inform and optimise both short-term tactics and long-term strategies.
- Implement secure, innovative solutions using a broad spectrum of digital tools and platforms, ensuring seamless user experiences while achieving marketing objectives.
- Conduct comprehensive reviews and analyses of multi-channel marketing activities, measuring success and providing actionable recommendations for enhancement.
- Create and interpret insightful analytical dashboards utilising advanced digital tools, facilitating data-driven decision-making.
Future prospects
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
