Level 3 AI & Data Foundations Apprentice
Circularity First · Weybridge, Surrey
Key Responsibilities
Order Processing & Administration
- Process sales orders, purchase orders, andvendor orders accurately and in a timely manner.
- Maintain ERP data accuracy (customer details,item updates, order status).
- Validate stock Data to confirm availabilityand flag discrepancies.
- Liaise with Warehouse to ensure correct pick,pack, and dispatch activities.
- Support invoicing, dispatch notes, deliverytracking, and documentation.
- Assist with Data reporting on daily workflowDatabase, backlog, and completed tasks.
- Collate and manage the departments Data forcompliance (e.g. Climate Essentials).
- Provide general coordination support acrossdepartments.
- Produce weekly and monthly operationalreports.
Customer Support
- Handle inbound customer queries via phone, email, marketplaces, and customer platforms.
- Provide order updates to the department with the use of internal Data, returns guidance, and basic technical support where appropriate.
- Manage aftersales issues including DOA, missing or incorrect items.
- Log and process RMAs, coordinating with Finance and Warehouse teams for resolution.
- Maintain accurate customer communication logs and service documentation.
- Escalate complex or high-risk issues to the Operations Manager.
- Support customer satisfaction tracking and service performance monitoring.
Cross-Team Support & Coverage
- Provide daily workflow cover for Operationsand Customer Teams.
- Support non-technical quote requests whererequired. (Long Term)
- Facilitate communication with Cisco and othervendors where necessary.
- Ensure smooth coordination between Sales,Operations, Warehouse, and Customer Service teams..
Perks & benefits
Skills required
- Office Packages
- General IT literacy
Qualifications required
Training you'll get
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Future prospects
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
