Customer Service Apprenticeship
Reflections Training Academy · Bristol
EducationIntermediate Level 2HybridEmployee wellbeingCommunityProgressionInclusivity
Are you passionate about helping others and ready to start a rewarding career? At Reflections Training Academy, we're looking for a motivated and friendly Customer Service Apprentice who is eager to learn, grow, and make a real difference every day.
This is more than just an apprenticeship—it's an opportunity to gain valuable workplace experience while earning a nationally recognised qualification. You'll develop the confidence, communication skills, and knowledge needed to build a successful career in customer service, all while being supported by an experienced and welcoming team.
Daily Duties:
- Welcoming visitors, learners, and employers in a friendly and professional manner.
- Answering incoming telephone calls and responding to email enquiries.
- Providing accurate information about courses, apprenticeships, and academy services.
- Assisting with learner enrolments and maintaining accurate records.
- Updating customer information using internal systems and databases.
- Booking appointments, meetings, and training sessions.
- Supporting the administration team with general office tasks, including filing and document preparation.
- Responding to customer queries and resolving issues promptly or escalating them when appropriate.
- Processing paperwork and ensuring all documentation is completed accurately.
- Maintaining a tidy, organised, and professional reception and office environment.
- Working closely with colleagues to ensure an excellent customer experience.
- Following company policies, safeguarding procedures, and data protection requirements.
- Completing apprenticeship coursework and participating in regular training and review sessions.
- Continuously developing customer service, communication, and digital skills through on-the-job learning.
Skills required
We are looking for someone with strong communication skills, a positive attitude, and a willingness to learn. You will need to be organised, reliable, and enjoy working with people in a customer-focused environment.
Qualifications required
No previous experience is required as full training will be provided.
Level 4 (GCSE grade C/4 or above) in English and Maths is desirable but not essential. If you do not already hold these qualifications, we can support you alongside your apprenticeship to achieve Level 1 or Level 2 Functional Skills in English and Maths.
Training you'll get
Next Level will work closely with you to complete your Level 3 Business Administrator Apprenticeship. These workshops occur once every 2 weeks both online and in our academy in Bristol City Centre. You will get specific 1-2-1 tutoring and regular reviews between you tutor, manager and yourself to ensure you are meeting deadlines and staying on top of your work.
Future prospects
On successful completion of the apprenticeship, there may be the opportunity to progress into a permanent Customer Service or Administration role, subject to performance and business needs. You'll also gain valuable experience, a nationally recognised qualification, and the skills needed to progress into a wide range of customer service, business support, or office-based careers.
The essentials
Hours, commitment and the dates that matter.
Hours
40 hours per week
Duration
13 months (Fixed Term)
Roles available
1
Posted
15 Jul 2026
Interviews
20 Jul 2026
Starts
Aug 2026
Apply by
14 Aug 2026
Training provider
Next Level Training
Delivers the training for this role and manages your application.
Where you'd be based
BS1 5AP
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