IT Support Apprentice (Driver)
Creative Networks · Rochdale
| What You’ll Do • Provide 1st Line IT Support to our clients • Monitor and maintain network and server infrastructure • Handle calls, service tickets, and email requests through the Service Desk • Deliver both remote and on-site technical support • Respond quickly to system failures and technical issues • Create and maintain process documentation • Troubleshoot faults and ensure timely resolution • Build and maintain strong client relationships
Work Arrangement: This role is on-site (not remote). Job Types: Full-time, Permanent, Apprenticeship
This is the right fit for you, if you are: Highly disciplined, self-motivated, and driven to succeed. You enjoy problem-solving, learning new systems, and helping people. You communicate clearly, adapt easily to new tools, and thrive in fast-paced environments. You take feedback positively and use it to grow your skills.
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Skills required
What You’ll Need
- A full UK driving licence (on-site maintenance is required)
- Good understanding of Microsoft Windows operating systems
- Familiarity with routers, networking equipment, andtroubleshooting wired/wireless networks
- Strong grasp of TCP/IP principles
- Excellent communication skills – both verbal and written
- Organised, confident, and able to manage multiple tasks
Qualifications required
Minimum of 5 GCSE’s at Grade (4/C or above), including Maths and English
Training you'll get
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information
Communications Technician, with training in how to:
· Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
· Use infrastructure management tools to automate the provisioning,testing, deployment and monitoring of infrastructure components.
· Prioritise systems support tasks and monitor and maintaining system performance.
· Maintain regulatory, legal and professional standards.
· Support the information systems needs for your business.
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
