L4 Network Engineer Apprentice
Next2IT · Staffordshire
Hours Per Week: 37.5 - Monday to Friday 9-5:30
Full Description:
Description of company
Next2IT is a leader in next-generation IT services with a distinct focus on digital transformation. Founded in 2020, our rapidly growing start-up aims to empower businesses to harness the power of advanced technology seamlessly. We offer opportunities for significant career advancement as we navigate this exciting growth phase.
Job Description
This role combines project delivery with second-line support across multiple Next2IT clients. The L4 Network Engineer Apprentice will play a key part in our customer support chain, providing effective technical support and helping to maintain high levels of customer satisfaction. The position involves troubleshooting and resolving more complex technical issues escalated from first-line support, along with occasional site visits to clients to gain a better understanding of their operations and challenges.
Duties and Responsibilities
Respond to and resolve more complex technical issues.
Monitor and manage ticket queues, ensuring SLAs are met.
Act as a liaison between customers and other support teams to facilitate issue resolution.
Document resolution procedures and update the knowledge base.
Ensure proactive monitoring and support of the IT infrastructure, including effective, regular, and well-planned maintenance to minimise downtime and impact to clients.
Ensure that all system changes follow company change management processes.
Produce IT infrastructure policy documentation, implementation, and governance.
Undertake activities on client sites as required.
Skills required
Experience with Office 365
Good standard of written and spoken English
Communication skills
Customer Service
Desired rather than required:
Understanding or knowledge of Windows Server (Active Directory, DNS, NPS), Azure (Entra, VM's, Networking) & AWS
Background in using helpdesk software
Understanding or knowledge of troubleshoot computer issues
Qualifications required
3 A-Levels, a BTEC or L3 qualification.
Training you'll get
Firebrand’s sector-leading Level 4 Network Engineer (L4NE) Apprenticeship Programme develops apprentices to design, build, maintain and secure multi-vendor networks; additionally, apprentices will develop skills to allow identification and implementation of network performance improvements whilst maintaining network security.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Network Engineer apprenticeship:
CompTIA Server+
CompTIA Network+
CompTIA Security+
Key areas covered are:
Detecting and resolving Network Failures
Improving Network Performance
Install and Manage Network Architecture
Test and Analyse Network issues
Planning and working effectively
Future prospects
Potential for a permanent role on completion.
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
