Receptionist Apprentice

We are looking for a motivated and friendly Apprentice Receptionist to join our Practice team. This is an excellent opportunity to gain experience in a healthcare setting while developing valuable administrative and communication skills.

You will be the first point of contact for patients and visitors, providing a welcoming and efficient service both in person, over the phone, and online. Full training will be provided.

Key duties:

Patient Access & Appointments

- Support patients with booking appointments via phone, online systems (Anima), and face-to-face

- Book appointments with GPs, nurses, and other healthcare professionals

- Help manage urgent requests under supervision

- Record home visit requests accurately

Reception & Customer Service

- Provide a friendly and professional front desk service

- Handle general enquiries and direct patients appropriately

- Register new patients and explain Practice procedures

- Answer calls, take messages, and pass on information accurately

- Process payments for private services when required

Administrative Support

- Learn to use Practice systems such as EMIS, Docman, iPlato, and NHS Mail

- Update patient records and complete routine admin tasks

- Prepare clinic lists and documentation

- Support the wider team with day-to-day tasks

General Responsibilities

- Help open or close the Practice when required

- Maintain a clean, safe, and organised reception area

- Work as part of a team and support colleagues when needed

Confidentiality & Professionalism

- Handle patient information sensitively and confidentially

- Follow Practice policies, including safeguarding and data protection

Health, Safety & Equality

- Follow health and safety procedures and infection control guidance

- Treat all patients and colleagues with respect and dignity

- Communicate clearly and effectively with a wide range of people

Training & Development

- Take part in an apprenticeship training programme

- Attend regular reviews and complete coursework

- Develop skills in communication, IT systems, and customer service

Additional Information

This role requires flexibility, a willingness to learn, and good teamwork. Duties may develop as your skills grow. The Practice has a zero-tolerance approach to abuse.

This apprenticeship offers a great opportunity to start a career in healthcare administration while gaining a recognised qualification.

What your apprenticeship includes:

- You won't need to attend college, our apprenticeships are delivered through work based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.

- Obtain Functional Skills in English and Maths (if you don't already have GCSE or equivalents)

- Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.

At Wells Medical Practice, you will be working towards a Customer Service Practitioner Level 2 Qualification over the course of 15 months.