IT Helpdesk & Technical Support Engineer Apprentice
Screensavers PCS Ltd · Bexley
TechnologyAdvanced Level 3On-siteProgression
Monday-Thursday 9-6, Friday 9-5, 41.5 hour week
About Company
We were set up in 2003 and like to consider ourselves your go-to ‘One-stop-shop’ supplier of IT support services and products, serving small and medium sized businesses.
Our service reach is London, Kent and the Home Counties with remote clients in Europe and SE Asia.
You will always receive Fast, Free and Friendly Advice.
Consider us your IT guru, or better still, an extension of your own team. There when you need us, to offer guidance and support, especially on those occasions when it all seems to be going pear-shaped!
We're passionate about problem solving and even better, we get things working where others haven’t been able to.
Duties and Responsibilities
- Windows 11 Desktop Operating Systems.
- Windows 2019/2022/2025 Server environment. Knowledge of Windows Active Directory..
- Maintain and manage network infrastructures including the core switches, cabling, peripheral devices and related equipment.
- Install, configure and maintain clients’ servers and workstations in line with the Company’s standards.
- Work with multiple hardware and software platforms.
- Identify and resolve issues with workstations, operating systems and network infrastructures.
Helpdesk
- Provide accurate and creative solutions to client problems to ensure user productivity.
- Assist in the resolution of user and support issues of the Company’s.
- Research, resolve and respond to questions received via telephone calls, emails and site visits in a timely manner and in accordance with Company’s standards.
- Acquire and maintain current knowledge of relevant products and support policies in order to provide technically accurate solutions to customers.
- Log all support calls on the Helpdesk system and keep current and updated information for each call in order for other support users to access when required.
- Complete documentation of all systems processes and related system configurations, cabling and placements.
- Regularly monitor and record server and network performances.
- Maintain current virus protection strategies.
- Maintain and manage an efficient information storage and retrieval system including automated daily back-ups.
- Maintain and manage all peripheral devices connected to the network.
- Participate in team projects that enhance the quality and efficiency of technical services.
- Ensure effective administration support to all departments ensuring quality customer service delivery.
- Attend training sessions and assist in training workshops for clients and their end-users.
- Undertake from time to time, other duties which may not form part of this job description.
- Deliver High Level of Customer Satisfaction
- To ensure excellent customer service is maintained at all times.
- Housekeeping standards are maintained to the Company’s requirements at all times.
- Develop and maintain customer site records for relevant support information.
- Ensure that the Helpdesk is aware of all issues and information regarding sites allocated and falling under your responsibility.
- Attend training sessions and possibly assist in training workshops.
Perks & benefits
Professional Development
Skills required
- Basic IT skills
- English language skills
Qualifications required
GCSE
Training you'll get
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Digital Marketing and AI Executive and Certified Digital Marketing Professional by DMI, with training in how to:
- Master the art of crafting compelling content tailored for diverse audiences and a variety of marketing channels, ensuring sensitivity and effectiveness in communication.
- Analyse and integrate information from the multi-channel marketing landscape to inform and optimise both short-term tactics and long-term strategies.
- Implement secure, innovative solutions using a broad spectrum of digital tools and platforms, ensuring seamless user experiences while achieving marketing objectives.
- Conduct comprehensive reviews and analyses of multi-channel marketing activities, measuring success and providing actionable recommendations for enhancement.
- Create and interpret insightful analytical dashboards utilising advanced digital tools, facilitating data-driven decision-making.
Future prospects
Opportunity for permanent employment upon completion of apprenticeship. Further training and development will be provided with opportunities to take Microsoft MCP exams.
The essentials
Hours, commitment and the dates that matter.
Hours
41.5 hours per week
Duration
18 months (Ongoing)
Roles available
1
Posted
19 Jun 2026
Interviews
24 Jun 2026
Starts
Sep 2026
Apply by
25 Jul 2026
Training provider
BPP
Delivers the training for this role and manages your application.
Where you'd be based
DA5 1LW
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