Administration Assistant Apprentice (Level 2) - Receptionist
The Mullion Constantine Group Practice · Cornwall
Main responsibilities:
Welcome and assist patients and visitors in a friendly, courteous and professional manner.
Deal with routine patient enquiries in person and by telephone, seeking assistance from experienced colleagues when required.
Answer and direct telephone calls appropriately in accordance with practice procedures.
Support patients in accessing the appropriate member of the practice team or service.
Monitor patient arrivals and the waiting room and keep the appointment system updated.
Provide a professional and respectful service to all patients, including those who may be anxious, distressed or have additional needs.
Learn how to deal appropriately with challenging or sensitive situations, with support from experienced staff.
Skills required
Work as part of a team
Great communication skills
IT skills, experience of using Microsoft Office
Organised with great time management
Accuracy with tasks
Understand confidentiality
Qualifications required
A minimum of 5 x GCSEs which must inlcude both English and maths at grade 4/C or above
Training you'll get
Administration Assistant Level 2 apprenticeshop standard
Future prospects
Upon sucessful completion of your Level 2 apprenticeship qualifcation, there will be an opporunity to progress further whilst also undertaking your Level 3 apprenticeship!
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
