Business Administration Level 3 Apprentice

Key Responsibilities

• Answer incoming calls, respond to emails and direct enquiries to the appropriate person.

• Contact customers to confirm appointments and provide updates where required.

• Update customer records, calendars and internal systems accurately.

• Prepare quotes for jobs and assist with creating cut sheets.

• Match invoices against purchase orders and delivery notes, checking information for accuracy.

• Complete data entry and maintain organised electronic and paper records.

• File documents systematically and help keep office supplies and material samples organised.

• Provide general administrative support to colleagues across the business.

• Communicate professionally with customers and colleagues.

• Check your work carefully and ensure tasks are completed within agreed deadlines.

The Ideal Candidate

We are looking for someone who is keen to learn, takes pride in their work and enjoys a varied role. You should have:

• Good communication and customer service skills.

• Strong attention to detail and an organised approach.

• Confidence using computers and a willingness to learn new systems.

• The ability to manage tasks and prioritise your workload.

• A logical approach to problem-solving and working with numbers.

• A positive attitude and the initiative to work independently when appropriate.

• The ability to work well as part of a team.

Previous experience is not essential, as training and support will be provided.

Working Hours

Monday to Friday, 9:00am–4:30pm, with a 30-minute unpaid lunch break.

35 hours per week.

Apprenticeship and Training

You will complete a Level 3 Business Administrator Apprenticeship, gaining practical experience in office administration, customer communication, record keeping, order processing and business systems while working towards a recognised qualification.

Benefits

• Company pension scheme.

• Paid annual leave plus bank holidays.

• On-the-job training and development.

• Opportunity to progress into a permanent position following successful completion.

Career Progression

On successful completion, there may be opportunities to continue in a permanent role and develop further in areas such as senior administration, finance support or office management. Further training may also be available as your experience grows.