IT Support Apprentice
AVASK Global Compliance Ltd · Southampton, Hampshire
- Log, prioritise, and manage support tickets through the IT Service Desk, ensuring timely updates and resolution.
- Perform daily IT operational checks to ensure key business systems, devices, and services are functioning correctly.
- Set up, configure, and maintain laptops, desktops, mobile devices, and user accounts for new and existing employees.
- Escalate complex technical issues to senior IT team members while maintaining clear communication with users throughout the process.
- Support IT projects, system upgrades, and office technology improvements while developing your technical skills through ongoing training and funded professional development.
Perks & benefits
Skills required
Qualifications required
Training you'll get
Estio apprenticeship training programmesare delivered virtually by our fully qualified and industry experiencedtraining team. Using their expert knowledge, we’ve purposefully built ourprogrammes around the real-world use of modern technology, so that the skillswe create can be directly applied in the workplace.
Throughout the apprenticeship learnersreceive coaching, help and guidance from a dedicated team who are there toensure they get the most from their work experience.
Successful completion of thisapprenticeship gives you an accredited Level 3 Information CommunicationsTechnician, with training in how to:
• Efficiently operate and control your ICTinfrastructure – physical or virtual hardware, software, network services anddata storage.
• Use infrastructure management tools toautomate the provisioning, testing, deployment and monitoring of infrastructurecomponents.
• Prioritise systems support tasks andmonitor and maintaining system performance.
• Maintain regulatory, legal andprofessional standards.
• Support the information systems needs for your business.Future prospects
The essentials
Hours, commitment and the dates that matter.
Training provider
Delivers the training for this role and manages your application.
